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Education Webinar: Helping Contractors Manage Customer Expectations

July 11, 2024 11:00 AM - 12:00 PM (CDT)

Description

Join us Thursday, July 11 at 11 AM CT / 12 PM ET for ‘Helping Contractors Manage Customer Expectations’ presented by Tim Ellison, Business Development Manager Finished Surfaces with Ardex Americas.

Registration is FREE to FCICA members. Nonmembers are welcome to join for a fee of $39.95. Register today!

Help Wanted: Flooring Contractor / Flooring Installer - Qualifications: Must be able to do electrical, plumbing, painting and carpentry. Must also be able to read the customer's mind, predict the future, be available at a moment’s notice and be finished yesterday. Able to install floor covering, a plus. Sound familiar? 


In this presentation, Tim Ellison will discuss how to navigate these concerns. He’ll share his own experiences and those of other contractors working to meet customer expectations while on the job. Tim hopes the webinar discussion will be informative and interactive “Many of the things I will be discussing, I have picked up from other contractors. I hope you will be able to pick up a few ideas and enjoy the discussion.”


Presenter, Tim Ellison has been in the industry for over 30 years and has worked for Ardex Americas in the Technical Service Department since 2004. He is currently their Business Development Manager for Finished Surfaces. Tim has led the ARDEXacademy training program for Substrate Preparation, Moisture Control, Self-Leveling Underlayments and Patching Compounds, Tile & Stone Installation Systems, Engineered Concrete Repair systems and Designer Floor/Polished Systems. He has presented information on moisture in concrete, substrate preparation, flooring adhesives and tile and stone to many industry groups. Tim is active in several industry associations and standards organizations including ASTM, FCICA, STARNET, INSTALL and ICRI.

Pricing

FREE to FCICA members. Non-members are welcome to join for a fee of $39.95. Advanced registration required. 

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Contact Information

FCICA - Flooring Contractors Association
Name: FCICA - Flooring Contractors Association
Phone: (630) 672-3702
Email: info@fcica.com
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