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Education Webinar: Complaint Prevention What to Do and What Not to Do When You Have a Claim

February 12, 2026 11:00 AM - 12:00 PM (CST)

Description

Join us Thursday, February 12 at 11 AM CT / 12 Noon ET for Complaint Prevention What to Do and What Not to Do When You Have a Claim presented by Evan Lauridsen Principal Consultant/ Inspector, Lauridsen Consultancy Group 

Registration is open! FREE for FCICA members; $39.95 for non-members. 

Complaints in the flooring industry can drain your time, money, and reputation—especially when mishandled. In this dynamic session, industry veteran Evan Lauridsen shares expert insights into the most common flooring complaints and how to prevent them before they start. With decades of experience working for top global flooring and sundry manufacturers, Evan brings a unique, 360-degree perspective. As a second-generation installer, former installation manager, flooring dealer, certified inspector, trainer, and consultant, he knows what it’s like to “eat a floor”—and how to avoid being the one stuck with the bill. Whether you're a dealer, contractor, or installer, this course will equip you with the tools to protect your business, your bottom line, and your reputation. You’ll learn: 1. The top flooring complaints and how to sidestep them; 2. Critical mistakes dealers and contractors make when filing claims; 3. What manufacturers really need to process a Justified claim—and how to deliver it.

Are you at Certified Installation Manager (CIM)? FCICA webinars provide one hour continuing education credit (CEU) toward your CIM renewal requirements. Visit www.fcica.com/CIM for more information.

Evan Lauridsen is a second-generation flooring industry veteran who has served over 50 years in positions as a flooring installer, installation manager, and lastly a retail flooring store owner and manager before selling his flooring store in 1996 to a competitor. Since that time Evan changed his career focus to working in technical services and claims for some of the largest flooring and sundry manufacturers in the world. He is a past and present instructor of inspection for a number of schools and associations and was instrumental in helping to start inspection certification and training in various hard surface disciplines some 25 years ago. Evan has also served on a number of flooring industry boards and committees. After his semi-retirement from a major flooring manufacturer in technical support in 2023 he and his late wife Dawn formed Lauridsen Consultancy Group which provides consulting, inspection and training services to the industry.

Pricing

Free for members and $39.95 for nonmembers.

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Contact Information

FCICA - Flooring Contractors Association
Name: FCICA - Flooring Contractors Association
Phone: (630) 672-3702
Email: info@fcica.com
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